The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA requires us to provide you with an Initial Disclosure Document.
This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, and what to do if you have a complaint.
Who Regulates Us?
The Financial Conduct Authority (FCA)
Quorum Fleet Solutions Limited T/A Q-Finance is authorised and regulated by the Financial Conduct Authority.
Our firm reference number is 736148.
We are permitted by the FCA to conduct regulated activities consisting of:
Consumer Hire
Consumer Credit
Credit Broking
Debt Administration
Debt Counselling
Debt Adjusting
You can check this on the Financial Conduct Authority’s Register by visiting:
https://www.fca.org.uk/consumers/fca-firm-checker/search
or by contacting the FCA on 0300 500 8082.
Quorum Fleet Solutions T/A Q-Finance – Vehicle Finance
We provide motor vehicle finance brokerage services to customers and can offer products from a range of financiers who may be able to help you finance your vehicle.
Our panel of financiers provides a range of products, and you can view the key features available by visiting our website:
www.q-finance.co.uk
Quorum Fleet Solutions Limited T/A Q-Finance is a broker for vehicle credit, not a funder.
What Service Will Be Provided?
Whilst exploring your options, we will only make a recommendation that is suitable for your needs and circumstances at the time the recommendation is made, based on the information provided to us.
We will provide general information relating to finance products or comparable details most suited to your lending or purchase requirements.
We do not charge any fees for our services.
We receive a commission from the lender if you enter into this agreement, which is shared with the supplier, as detailed below:
Total commission received from lender: [insert]
Of which the supplier will receive: [insert]
This is either a percentage of the loan agreement or a flat fee.
We will seek information about your personal circumstances and relevant objectives in order to identify your requirements. It is important that all information you provide is accurate.
Complaints
To request a complaint form or submit a complaint, please contact our complaints officer:
Email:
[email protected]
[email protected]
Post:
Suite 2, Alexander House
St. John’s Road
Meadowfield Industrial Estate
Durham
DH7 8XL
We will promptly acknowledge your complaint in writing, investigate it, and endeavour to send you a final response within 8 weeks of receipt.
If we are unable to provide a final response within this time, we will send you an update.
If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman Service. You must do so within 6 months of the date of the final response letter.
You can contact them:
By phone: 0800 023 4567
By post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
By email: [email protected]
Treating Customers Fairly
Our TCF Policy is available on our website.
Please visit:
www.q-finance.co.uk
Q-Finance Commitment
At Q-Finance, we want to ensure we are fair, transparent, and not misleading.
We work with a limited panel of carefully selected lenders. Based on the information you have provided to us regarding your purchase circumstances, we have presented the best lending opportunity available to you from this panel.
While we strive to offer the most suitable options, please note that there may also be other lending products available in the wider market.
